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Amit verma

Amit vermaAmit vermaAmit verma
  • Home
  • Case studies
    • Meeting summary
    • Metrics
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    • Design process
    • Wishes
  • Resources
  • About me

Meeting summarization


Enhancing the client satisfaction & retention via Gen AI

Overview

Generative AI is reshaping digital workflows across industries. In financial advisory, one of the most time-consuming tasks is documenting and summarizing client meetings.


Advisors spend significant hours creating notes, extracting action items, and preparing follow-ups — time that could otherwise be invested in strengthening client relationships. 


By automating these processes with Generative AI, firms can reduce administrative burden, improve client satisfaction, and drive measurable business outcomes. 

Role

Lead UX designer

Problem Scope

Advisors spend excessive time summarizing meetings and extracting actionable insights.

This consumes valuable man-hours and slows down responsiveness. 


Advisors are forced to focus on documentation instead of client engagement. 

Reduced quality of interactions and diminished advisor effectiveness. 


Delays in follow-ups and lack of personalized engagement weaken client trust. 

Clients lose trust, feel less valued, and may look elsewhere for support. 

Empower advisors to spend less time on documentation and more time building trust through timely, personalized client engagement.


Automate client meeting workflows across all stages—pre-meeting, during the meeting, and post-meeting. 

This project focuses specifically on ensuring follow-ups are seamless, actionable, and value-driven 

UNDERSTANDING THE user flows

2025-26

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